Ordering & Privacy Policy

 

Order Processing

Orders are typically filled within 3 hours of receipt. If an order is placed within one hour of end of business hours, orders will be processed within 3 hours of the next business day. Due to stock shortages, some items may be back ordered until a later date. Franz Witte Landscape Contracting, Inc. reserves the right to process partial orders or hold an order for complete fulfillment at our sole discretion. Prior to back ordering an item or partial processing an order Franz Witte Landscape Contracting, Inc. will either contact you before fulfilling your order and notify you of such cancellation. In the event that a live good is not met to our quality control standard you will be notified. Delivery and/or installation of product will be routed in manner that our crew can accommodate you into our schedule.  You will be notified to set up a day and a timeframe of arrival.

Order Status

You may check the status of your order at any time by calling 208-853-0808 or by emailing fwgardencenter@franzwitte.com

 

Order Cancellation

You may cancel your order within 24 hours after submitting. at any time prior to shipping or picking up your order. Custom or special orders may be non-cancellable or incur restock fee of 20% of price paid.

 

Shipping Fees

Delivery fees are calculated based on your zipcode & size of item.  We cannot confirm the delivery fees until your order enters the routing process. Rest assured, however, that we verify these fees as part of our routing procedures so you are aware of the fee upfront.  Items added after the routing process are subject to additional delivery fees.

 

Installation rate of plant materials start at a minimum of 70% of the retail price of an item with a minimum of $65.00.  This rate can vary depending upon location, access, request of work to be done, irrigation repairs, haul off material, etc.  You will be contacted prior to any fees being collected to verify the work to be done & fees.  Schedule availability is based on next available opening.  Delivery of additional that were not priced in the installation fee are subject to delivery fees.  While we try to accommodate the additional items to be delivered at the time of installation, it is not always possible depending on prior routed & scheduled delivery & installation.

 

Returns

All purchases may be returned within 30 days of receipt. The items must be in like-new condition. Custom or special ordered products are non-returnable. Receipt must accompany all returns.  Merchandise without an original receipt or proof of purchase is not able to be returned.  All discounted items 25% and over are deemed final sale & no guarantee or returns will be offered.  Guarantees are not offered to those that receive contractor discounts.  For questions on returns or refunds call 208-853-0808 or email fwgardencenter@franzwitte.com

 

Warranty

All purchases may be returned within 30 days of receipt. The items must be in like-new condition. Custom or special ordered products are non-returnable. For questions on returns or refunds call 208-853-0808 or email

fwgardencenter@franzwitte.com

Plant Guarantees

We ask that you take extra care with your living plants as they are perishable and subject to variable conditions such as weather, transportation, soil quality, watering, and positioning in your garden. Acceptance of our plant products at the time of sale is considered proof of good health and survivability. Because live plants are subject to variable conditions, we’re not able to offer a guarantee or refund on all types of living plants purchased.

We are happy to share our expertise with you to maximize your success with our plants, trees, and shrubs. Prior to the time of purchase, please see one of our Nursery Specialists or refer to our planting and watering guideline sheets for more information on how to care for plant materials.

Franz Witte Landscape Contracting, Inc. fully guarantees certain plant material for replacement or store credit. Please see specific plant guarantees listed below.  If your plant does not survive, please return it together with your original sales receipt to our customer service desk.  We cannot offer a guarantee on any plant material without proof of purchase.  This is a one-time replacement only and replacement plants will carry no guarantee. If we are out of stock on the replacement plant, a store credit will be issued.

If a plant is brought back for a refund and still has live buds and green tissue, we will not be able to offer a refund.  Franz Witte Landscape Contracting, Inc. is not responsible for extreme natural conditions such as: floods, ice, drought, wildlife, neglect, improper placement in the landscape.

ANNUALS

Seasonal color, herbs and vegetables are not guaranteed.

 PERENNIALS, ROSES, SHRUBS, TREES

Up to 30 days from the original sales receipt.  100% store credit or replacement will be given.  No guarantee will be given on plants left in original container.  If Franz Witte installation service planted the rose, shrub, or tree, there is a 1 year guarantee on the plants assuming proper care (water, drainage)  & maintenance (pruning, protections from mowers/trimmers/wildlife) and we will plant your replacement at no charge.  No guarantee will be given on materials planted in a container or damaged mechanically.  The customer shall call or visit us with concerns so we can help diagnose as they see their material decline.  It’s hard for us to determine what went wrong when we are simply told something is dead.  You are entering a partnership with us when we plant for you, in that you’ll care for your material properly & inform us of declining plants.  We in-turn partner with you in helping you along the way.  Any warrantied plant is only provided free of charge one time.

GREENHOUSE PLANTS

Blooming plants and small green foliage plants 2”, 4” and 6” in size do not hold a guarantee.  Air Plants (Tillandsia) are not guaranteed.  Large tropical trees and plants 8” size or greater will be guaranteed up to 30 days from the date on the original sales receipt.  100% store credit or replacement will be given. This includes citrus plants.

We are unable to offer a guarantee on the following:

Bonsai, Orchids, Live Christmas Trees, fresh cut Christmas trees, evergreens purchased in December and custom design work.

Payment

The following credit cards are accepted online: Visa, Mastercard, Discover, American Express.

 

Privacy Policy

Effective 10/20/2020


Franz Witte Landscape Contracting, Inc.  is committed to protecting the privacy of our customers. When it comes to our customers’ personal information, we don’t sell, rent, or share it with any third party. “Site” is owned, operated, and maintained by Franz Witte Landscape Contracting, Inc.  To make sure your personal information stays private, information we collect through this Site is used only in the way and for the purpose described in this Privacy Policy.

 

What Information Do We Collect From Customers?

 

When you visit this Site, we automatically collect your Internet Service Provider’s address, the web page from which you came, and a record of what you do while on our Site. For some site activities, like asking a question, or signing up for our email list, we’ll ask you for your email address, and we’ll hang on to that so we can be sure to get back to you with what you need.

 

When you make a purchase or register an account on the Site, Franz Witte Landscape Contracting, Inc. collects your billing and shipping address including your name, email address, billing address, shipping address, and phone number and any other information necessary to process your order. Credit card transactions are processed directly by a third-party processor. We never collect or store your credit card data on any of our systems. You can always refuse to supply personally identification information, except that it may prevent you from engaging in certain Site related activities.

 

How We Use Collected Information

 

Franz Witte Landscape Contracting, Inc. may collect and use your personal information for the following purposes:

·       To improve customer service. Information you provide helps us respond to your customer service requests and support needs more efficiently.

·       To personalize user experience. We may use information to understand how our users as a group use the services and resources provided on our Site.

·       To run a promotion, contest, survey or other Site feature. To send you information about topics we think will be of interest to them.

·       To send periodic emails. We may use the email address to respond to user inquiries, questions, and/or other requests. You will occasionally receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, unsubscribe instructions are at the bottom of each email.

How We Protect Your Information

We maintain both electronic and procedural safeguards to ensure the maximum security of your personal information. All orders placed on our site are protected by the highest level of encryption and cannot be viewed or altered as information travels to our secure server. Once we receive your information, we store it on a secure server that is not accessible from the Internet.

Sharing Your Personal Information

We do not sell or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Use Of “Cookies”

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our Site uses cookies to keep track of items, speed navigation, and determine which areas of the Site are popular or unpopular. We may also use cookies to tailor Site content to your interests based on your previous shopping preferences at franzwitte.com The information stored in this cookie does not directly contain any personally identifiable information.

By default, your browser is initially configured to accept cookies. Although not recommended, you can set your browser to refuse cookies. You will still be able to browse our site, but you may be unable to place online orders with cookies disabled.

Changes To This Privacy Policy

Franz Witte Landscape Contracting, Inc.  has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance Of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

Updated 12/18/2020